Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@jajapet.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Products
Q: What types of pet products do you offer?
We specialize in high-quality pet products, including pet toys, pet apparel, litter boxes, and other daily essentials for cats and dogs. Our products are designed to improve comfort, safety, and enrichment for your pets.
Q: Are your pet toys safe for dogs and cats?
Yes. Our pet toys are made from pet-safe, non-toxic materials. Each product is carefully designed and tested to ensure durability and safety. However, we recommend supervising your pet during play, especially for aggressive chewers.
Q: Are the pet clothes suitable for all seasons?
We offer pet apparel for different seasons, including lightweight and breathable options for warmer weather, as well as warm and cozy designs for colder months. Each product description includes fabric and seasonal recommendations.
Q: What sizes are available for pet clothing?
Our pet clothes are available in multiple sizes. Please refer to the size chart on each product page and measure your pet carefully before ordering to ensure the best fit.
Q: Is the litter box suitable for large cats?
Yes, we offer litter boxes designed for cats of different sizes. Product descriptions clearly indicate dimensions and recommended cat sizes.
Orders & Payment
Q: How do I place an order?
Simply add your desired products to the cart, proceed to checkout, and follow the instructions to complete your purchase securely.
Q: What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options supported by Shopify. Available methods may vary by country.
Q: Can I modify or cancel my order after placing it?
If your order has not yet been shipped, please contact us as soon as possible. Once an order is shipped, modifications or cancellations may not be possible.
Shipping
Q: Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
Q: How long does shipping take?
Processing time usually takes 1–3 business days. Delivery times vary by destination and will be displayed at checkout.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your shipment online.
Returns & Refunds
Q: What is your return policy?
We accept returns within a specified period after delivery, provided the items are unused and in original condition. Please check our Return Policy page for detailed terms.
Q: What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us with photos within a reasonable time. We will arrange a replacement or refund.
Care & Usage
Q: How do I clean pet toys and litter boxes?
Cleaning instructions vary by product. Generally, most toys and litter boxes can be cleaned with mild soap and warm water. Always refer to the product description or packaging for specific care instructions.
Q: How long do pet toys usually last?
The lifespan of a toy depends on your pet’s play habits and chewing strength. Regularly inspect toys and replace them if they show signs of damage.
Customer Support
Q: How can I contact customer service?
You can reach us via email or through the contact form on our website. We aim to respond within 24 hours on business days.
Q: Do you offer bulk or wholesale orders?
Yes, we welcome bulk and wholesale inquiries. Please contact us directly for more information.